Knowledgebase
Account Issues
Posted by GM Gabs on 18 November 2020 12:04 PM

Forgot your password
Please follow the steps below:
1. Go to https://portal.playrohan.com/Login/Login.html?ru=&rq=
2. Click on "FIND PASSWORD"
3. Input your ID and account's registered email address.
4. Check the inbox or spam folder of your email address.

Forgot your Security Question and Answer
Please follow the steps below:
1. Login at https://portal.playrohan.com/Login/Login.html?ru=&rq=
2. Go to Account Information and look for "Forgot Secret Q & A."
3. Input your account's registered email address.
3. Check the inbox or spam folder of your email address.

Forgot your ID
Please follow the steps below:
1. Go to https://portal.playrohan.com/Login/Login.html?ru=&rq=
2. Click on "FIND ID"
3. Input your registered email address.
4. Check the inbox or spam folder of your email address.

How to update the email address
Please follow the steps below:
1. Login at https://portal.playrohan.com/Login/Login.html?ru=&rq=
2. Go to Account Information and look for "Edit"
3. Input your Security Question & Answer. Click Submit
3. Now you can register a new email to your account as long as it is not currently registered to another account.

Account not verified/Cannot log in the game:

■ Make sure you have registered on our website and confirmed the verification email.
■ How to resend the verification link:
1. Go to https://portal.playrohan.com/Login/Login.html?ru=&rq=
2. Click on "RESEND VERIFICATION LINK"
3. Input your registered email address.
4. Check the inbox or spam folder of your email address.
■ Check you’ve input the correct ID.

How to activate the 2-step authenticator?
These are the steps to activate the 2step authenticator:
1. Go to https://portal.playrohan.com/Login/Login.html?ru=&rq= and log-in with your account.
2. Click on "ACCOUNT INFO" then right-click on “TWO FACTOR AUTHENTICATION”
There you will found these steps:
Google Authenticator
Step 1: Select the game to authenticate.
Step 2: Download the Google Authenticator app from your phone.
Step 3: Scan the QR code shown below after the installation.
Step 4: Once the QR code is recognized, please enter the number displayed in the Google Authenticator App.
Step 5: Click the Submit button to complete the authentication.
After you activate it, it will request a code every time you log in.

Account Security

It is highly recommended to activate the Two-Step Authenticator in order to maintain the account as safe as possible.

Can I share my account?
No. It is a direct Terms of Service violation to share account login information and allow other players to access your account for any reason. Players should NEVER share, trade, or sell their account login information as it may lead to a "hacked" account and/or account actions imposed by PLAYWITH Interactive for violation of the Terms of Service, up to and possibly including permanent account closure.

Be advised that there are no safe shortcuts in gaming! Sharing account information to have other players level or gain for you will almost always meet with completely unexpected results. Don't do it!
If your friends, relatives, or colleagues wish to try any of the PLAYWITH's games, they may do so quickly by submitting a completed registration form on the Rohan or Seal Online site.

Is account sharing highly discouraged by PLAYWITH?
Yes. Most compromised accounts are typically due to account sharing. We cannot guarantee that all the people you shared your account with are trustworthy. Please be reminded that accounts that were “hacked” because of account sharing may not be eligible for restoration. That’s because the account is a responsibility of the account holder.

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PlayRohan Support by PLAYWITH Interactive