9/12/2010 we added an additional security feature for online transactions.
Accounts are now required to create a Shop Password (unique from login
password) to be used for all online purchases. This shop password was
implemented to minimize the loss of RPs or virtual properties in the event that
another user has access to your account login information.
accounts that have not used the Item Mall or Exchange Market since this date
you will be required to register a shop password upon your next purchase
attempt. Upon your next purchase attempt you will first be asked to verify the
secret question and answer on the account, then you will be prompted to select
a unique shop password.
any users that have forgotten your secret question and answer and require this
to set your shop password please contact our support staff at
(email@example.com) or by submitting a ticket via the support system
with the following inforamtion. Please make sure to use the registered e-mail
on the account if possible and submit the following information:
Name (registered to account):
(registered on account):
Secret Question Reset
to the sensitive nature of the information requested in these cases we will
require full account ownership verification in order to be able to release the