General Support FAQs
Posted by - NA - on 01 November 2010 12:50 PM

Q: How can I get in touch with a GM?
A: You may contact GMs in-game. Just check the party matching at level 40 if there is any GMs available. We also have a support site
dedicated to assist Customers. Please visit .
Q: I received an email from a R.O.H.A.N. Game Master. He is asking for my password. He says it's for my account's security, is this GM legit or not?
A: R.O.H.A.N. GMs or PLAYWITH staff will NEVER ask for your password. Always be aware of your account's safety. If you have any concerns regarding the legality of a PLAYWITH Staff contacting you, please contact us through

Q: What’s the link to the Support Suite?
A: You may go to the Support Suite through this link:

Q: How do I register in Support Suite?
A: First go to the Support Suite website, that’s then click the link/icon on the left that says “Register”. Fill in your General Details (Full Name, Email and Password). After that you have to verify your registration by typing in the code shown. You should receive an Email with further instructions shortly. Please follow the link in the Email to validate your account. You will not be able to log in unless until your account is verified.

Q: Aside from the forums, where else can I find some information regarding Rohan and my account?
A: The Support Suite not only houses the Live Chat and Ticketing system. It also houses a Knowledgebase that may help you in your issues.

Q: Where can I find the Terms of Service?
A: The Terms of Service (TOS) are located at the bottom of the website. You can also access it by going to this link:

Q: How soon can I report possible lost items/crones/characters?
A: As soon as possible, preferably within a month. Unfortunately, our restoration policy requires item restoration requests to be submitted within 1 month of the item loss time for this to be possible.

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