General Support FAQs
Posted by PlayRohan Admin on 31 March 2017 03:20 PM
Q: How can I get in touch with a GM?
A: You may contact GMs in-game. Just check the party matching at level 40 if there is any GMs available. We also have a support site
A: R.O.H.A.N. GMs or PLAYWITH staff will NEVER ask for your password. Always be aware of your account's safety. If you have any concerns regarding the legality of a PLAYWITH Staff contacting you, please contact us through http://support.playwithi.com.
A: You may go to the Support Suite through this link: http://support.playwithi.com
Q: How do I register in Support Suite?
A: First go to the Support Suite website, that’s http://support.playwithi.com then click the link/icon on the left that says “Register”. Fill in your General Details (Full Name, Email and Password). After that you have to verify your registration by typing in the code shown. You should receive an Email with further instructions shortly. Please follow the link in the Email to validate your account. You will not be able to log in unless until your account is verified.
A: The Support Suite not only houses the Ticketing system. It also houses a Knowledgebase that may help you in your issues.
Q: When a GM asks that we send in a ticket, what does that mean?
A: Aside from sending an email to firstname.lastname@example.org, players can send them a message, commonly known as ticket, via the Support Suite. On the main page of the Support Suite (http://support.playwithi.com), click on the icon/link that says “Submit a Ticket”. Under “Select Department” click on “R.O.H.A.N.: Origin Game Master” then hit Next. This is very important. If you click on anything else aside from R.O.H.A.N.: Origin Game Master, your ticket will be sent to another department and your issue will not be addressed. On the next page, please fill up the form and please be specific in your issue.
A: The Terms of Service (TOS) are located at the bottom of the website. You can also access it by going to this link: http://www.playrohan.com/tos.html
Q: How soon can I report possible lost items/crones/characters?
A: As soon as possible, preferably within a month. Unfortunately, our restoration policy requires item restoration requests to be submitted within 1 month of the item loss time for this to be possible.
Q: How Do I contact a GameMaster?
A: Game Masters can be contacted by submit a ticket. When submitting a ticket please be sure to include all relevant information including your account name and effected character. For example, if it's a bot report, report the names and server that is is on.
In addition an e-mail can be sent to (email@example.com) to contact our Game Master staff as well.